FAQ
Section 1: Payment
Payment methods
We accept PayPal, Visa, MasterCard, American Express, Apple Pay and Google Pay.
Different currencies shown are for reference only. All payments will be charged in Hong Kong Dollars.
For payment by bank deposit or cheque, the customer must provide proof of payment to info@botamedihk.com. Orders will not be fulfilled until full payment has been acknowledged by Botamedi Hong Kong.
Section 2: Delivery
To prevent unsuccessful delivery, please track your order regularly and ensure a person is present to receive your order.
International Shipping
We provide international shipping to any regions with standard postal services.
*We do not ship to Korea.
Shipping Options
By default, items are delivered by SF Express in Hong Kong, and SpeedPost for international orders.
If you prefer other couriers such as DHL or FedEx, please leave the courier name and your account details in the Special Requests before checkout. Any additional costs must be borne by the customer.
Delivery fees
HONG KONG
-
Free shipping for orders above 500 HKD to Hong Kong addresses.
-
A flat rate of 30 HKD will be charged for all orders below 500 HKD.
INTERNATIONAL
-
See Shipping Fees for detailed rates.
-
Tax is not included for international shipments.
Delivery time
Generally, your items will be delivered within 3 working days for Hong Kong, or 8 working days for International orders (SpeedPost).
You can track your order and see the estimated arrival date online using the tracking number sent to your email.
Orders are usually processed on the next business day from Monday to Friday and are shipped within 48 hours. Business days exclude Saturdays, Sundays, public holidays and days when Black Rainstorm Warning or Tropical Cyclone Warning Signal No.8 or above is hoisted. For orders made outside business days, items will be shipped out on the next business day.
If you have not received your item(s) within 7 days for Hong Kong, or 21 working days for International orders, contact us.
All orders will be posted from Central, Hong Kong. Please note that delivery times may be longer depending on your location (e.g. Hong Kong remote areas, Brazil and Russia).
Tracking
We will email you the tracking number once we have shipped your order. Please add info@botamedihk.com to your contact list and check the spam folder if you cannot find it.
PO Boxes
We can ship to valid PO Boxes for orders above 500 HKD and international orders. Only non-registered (non-tracked) post will be used as this is the only method that does not require a signature on receipt. Botamedi Hong Kong will not be held liable for unsuccessful delivery for whatever reason.
Unsuccessful delivery
For items that are not successfully delivered due to wrong addresses provided by the customer, we will charge an additional reshipment fee of 40 HKD for orders shipped to Hong Kong addresses, or a fee determined by the courier for international orders.
Botamedi Brain Health and Medical Care Company Limited is not liable for any loss, theft or delay of packages during shipping.
Section 3: Returns & Exchange
We only allow exchange for damaged/pre-opened packaging or wrong orders sent. All exchanges must reach us within 10 working days from the day of delivery. Items can be sent to us by post or in person.
In case of defective items, Botamedi will cover all postage costs. If the customer wishes to change the defective item to a different product, he/she must pay 50% of the postage fee.
Botamedi Brain Health and Medical Care Company Limited is not liable for any purchases made through third parties. All requests for exchanges in such cases will be duly declined.
- We do not accept refunds for items sold on this website.
Section 4: Having problems?
If you encounter any problems during checkout, please email info@botamedihk.com with the name, delivery address and contact number you provided when you placed the order.
Section 5: Disclaimers
Please read our Terms and Conditions and Privacy Policy before using our website.
In case of disputes, Botamedi Brain Health and Medical Care Company Limited reserves the right to make the final decision.
Botamedi products are made in Korea or the USA. All products were developed by Botamedi, Inc. (Korea). All Botamedi and Seanol® products are distributed by BotaMedi Brain Health and Medical Care Company Limited in Hong Kong. Seanol® is a trademark of Botamedi, Inc.
Shipping
Shipping options
By default, items are delivered by:
- SF Express in Hong Kong
- SpeedPost (international post) for international orders
We can ship to any region in the world with standard postal services.
Contact us to request shipping via alternative couriers. Any additional charges must be borne by the customer.
Shipping fee - Hong Kong
Free local shipping for orders above $500 HKD.
A flat rate of $30 HKD will be charged for all orders below $500 HKD.
Shipping fee - International
Click here for detailed rates.
* We do not ship to South Korea.
Delivery time
Under normal circumstances, your items will be delivered within 3 working days for Hong Kong, or 8 working days for International orders (via SpeedPost).
You can track your order and check the estimated arrival date using the tracking number sent to your email.
Orders are usually processed on the next business day from Monday to Friday and are shipped within 48 hours. Business days exclude Saturdays, Sundays, public holidays and days when Black Rainstorm Warning or Tropical Cyclone Warning Signal No.8 or above is hoisted. For orders placed outside business days, items will be shipped out on the next business day.
If you have not received your item(s) within 7 days for Hong Kong, or 21 working days for International orders, contact us.
All orders are posted from Hong Kong.
Delivery times may be longer depending on your location.
Tracking
We will email you the tracking number once we have shipped your order.
Please add info@botamedihk.com to your contact list and check the spam folder if you cannot find it.
PO boxes
We do not ship to PO boxes.
Botamedi Hong Kong will not be held liable for unsuccessful delivery due to incorrect addresses provided by the customer.
Unsuccessful delivery
For items that are not successfully delivered due to incorrect addresses or recipient details provided by the customer, we will charge an additional reshipment fee of $40 HKD for orders shipped to Hong Kong addresses, or a fee determined by the courier for international orders.
Botamedi Hong Kong is not liable for unsuccessful delivery due to:
- any loss, theft or delay of packages during shipping
- unsuccessful delivery due to incorrect addresses or recipient details provided by the customer
- in case of force majeure (including acts of war, floods, earthquakes, restraint(s) of government, strikes, epidemics or any other cause over which Botamedi Hong Kong has no control).
Disclaimer
Botamedi Hong Kong is not liable for unsuccessful delivery due to:
- any loss, theft or delay of packages during shipping
- unsuccessful delivery due to incorrect addresses or recipient details provided by the customer
- in case of force majeure (including acts of war, floods, earthquakes, restraint(s) of government, strikes, epidemics or any other cause over which Botamedi Hong Kong has no control).
International Shipping - Detailed Rates
By default, items will be delivered by SpeedPost for international orders.
International Shipping Rates (HKD):
|
Weight (kg) |
|||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|
< 0.5 |
0.5 ~ 1 |
1 ~ 3 |
3 ~ 5.5 |
5.5 ~ 8 |
8 ~ 10 |
10 ~ 12 |
12 ~ 14 |
14 ~ 16 |
16 ~ 18 |
18 ~ 20 |
|
|
China |
$147 |
$168 |
$209 |
$311 |
$417 |
$501 |
$574 |
$644 |
$718 |
$782 |
$846 |
|
USA (excluding Minor Outlying Islands) |
$240 |
$299 |
$415 |
$620 |
$841 |
$996 |
$1,121 |
$1,268 |
$1,433 |
$1,595 |
$1,757 |
|
Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam |
$159 |
$184 |
$234 |
$321 |
$429 |
$522 |
$555 |
$555 |
$593 |
$677 |
$740 |
|
United Kingdom, Canada, France, Germany, Switzerland |
$235 |
$278 |
$373 |
$540 |
$739 |
$900 |
$1,038 |
$1,176 |
$1,312 |
$1,440 |
$1,569 |
|
Australia, Greece, Russia, Spain |
$220 |
$273 |
$412 |
$668 |
$943 |
$1,163 |
$1,343 |
$1,525 |
$1,704 |
$1,874 |
$2,044 |
|
India |
$201 |
$229 |
$337 |
$530 |
$699 |
$818 |
$915 |
$1,012 |
$1,105 |
$1,182 |
$1,258 |
|
Zone A |
$182 |
$236 |
$373 |
$633 |
$909 |
$1,139 |
$1,335 |
$1,531 |
$1,725 |
$1,911 |
$2,096 |
|
Zone B |
$252 |
$333 |
$543 |
$922 |
$1,331 |
$1,665 |
$1,941 |
$2,217 |
$2,492 |
$2,762 |
$3,032 |
|
Zone C |
$357 |
$448 |
$676 |
$1,086 |
$1,523 |
$1,874 |
$2,162 |
$2,451 |
$2,725 |
$2,941 |
$3,152 |
|
Zone D |
$505 |
$607 |
$885 |
$1,389 |
$1,949 |
$2,423 |
$2,823 |
$3,224 |
$3,614 |
$3,963 |
$4,309 |
Zone A: Bangladesh, Bermuda, Brunei, Cambodia, Fiji, Lao People's Democratic Republic, Nauru, Nepal, New Zealand, Pakistan, Solomon Islands, Sri Lanka, United Arab Emirates, Vanuatu
Zone B: Angola, Argentina, Austria, Azerbaijan, Bahrain, Belgium, Bhutan, Brazil, Cayman Islands, Chad, Chile, Colombia, Congo, Costa Rica, Cuba, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Finland, French Polynesia, Ghana, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Kuwait, Lesotho, Liechtenstein, Luxembourg, Maldives, Mauritius, Mexico, Mongolia, Myanmar, Netherlands, Nigeria, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Senegal, Seychelles, Slovakia, Slovenia, South Africa, Sweden, Timor Leste, Tunisia, Turkey, Turkmenistan, Zimbabwe
Zone C: Andorra, Armenia, Bulgaria, Cape Verde, Central African Republic, Croatia, Ethiopia, Iran, Republic Of, Kenya, Kyrgyzstan, Lithuania, Macedonia, Republic Of, Moldova, Republic Of, Monaco, Morocco, Mozambique, Serbia, Tanzania, United Republic Of, Ukraine, Uzbekistan
Zone D: Afghanistan, Aland Islands, Albania, Algeria, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belarus, Belize, Benin, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, The Democratic Republic Of The, Cook Islands, Curaçao, Falkland Islands (Malvinas), Faroe Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Iraq, Isle Of Man, Jamaica, Jersey, Kazakhstan, Kiribati, Kosovo, Latvia, Lebanon, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mayotte, Montenegro, Montserrat, Namibia, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Republic of Cameroon, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Sierra Leone, Sint Maarten, Somalia, South Georgia And The South Sandwich Islands, South Sudan, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Togo, Tokelau, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia
*We do not ship to South Korea.
Contact us to request shipping via alternative couriers. Any additional charges must be borne by the customer.